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Post by pennedpig on May 12, 2010 12:33:59 GMT -5
if for some reason the festival is shut down due to the lack of certain permits will refunds be issued?
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Post by millennium101 on May 12, 2010 18:32:55 GMT -5
There's basically less than .1% chance of this happening. But I'm sure they would. All Good says on their website than in the event of a cancellation, refunds will be issued, so I'm supposing the same would be true for Nateva.
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Post by pennedpig on May 12, 2010 19:02:46 GMT -5
also another question now that its known that only 7000 people will camp onsite what steps are being taken to prevent the stealing spree that will occur in satelite site while the big bands perform?
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Post by natevafestival on May 13, 2010 0:59:29 GMT -5
Are you kidding me? If this event is cancelled, (it's more likely that you will pilot a rocket to Mars) obviously refunds would be issued. The trucks, cranes and tractors are already rolling again in Oxford. As for the stealing spree that you are referring to.... ? I wasn't aware that there was going to be a stealing spree. We'll have a significant security deployment and your valuables should be locked in your car, as all camping will be car camping. We will provide a safe environment for all our customers.
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Post by pennedpig on May 13, 2010 8:27:18 GMT -5
so now you answer customers questions with wise ass comments? it is all over the news the permit issues so i feel it is a legitimate question. and any fetival that has satelite camping has theft problems in that section. i am a festival veteran and simply wanted a decent response not some bs from someone whos supposed to give answers. if im going to drive 10 hrs and pay 200 for tix i would think a simple answer wouldnt be too much to ask
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Dexxy
Bull Rider
Rawk
Posts: 408
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Post by Dexxy on May 13, 2010 8:39:28 GMT -5
Dude if you did any sorta looking into the "permit issues in the news" you would realize that there is NO chance of this stuff shutting down the festival, no even a chance. This is getting obnoxious, there was no suggestion of anything like shutting down the festival in any of those articles. People need to stop spreading the paranoia around, the issues (small hiccups) have NO chance of shutting down the festival. Honestly I dont blame Nateva staff for being frustrated by this, this is a non-issue!!
The stuff with Norway is about a small chunk of land Nateva owns in town, they just need to pay a $100 application fee and all is well. IF they didnt get that permit, they simply wouldnt use that small chunk of land. The DEP/runoff is completely in the hands of the Oxford Fair (who is running the renovations) and their construction company - it wasnt Nateva that they are talking of shutting down, just a day or two of construction (operated by and for the fair) until DEP members can approve that the runoff issue has been resolved.
Even if BOTH of these issues had the worst possible outcomes and were not able to be overcome: Nateva would still roll on unhindered
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Post by pennedpig on May 13, 2010 9:34:58 GMT -5
actually the first article i read was titled will the nateva music festical happen? first line read doubtful.
this is why the question was asked. and if you have been in the scene and to as many fests as you portray Dexxy you would agree that at fests with satelite camping thefts have been an issue.
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Dexxy
Bull Rider
Rawk
Posts: 408
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Post by Dexxy on May 13, 2010 9:49:29 GMT -5
I would not argue the theft issue one bit, nor did I try to. I dont think Nateva is ignorant to the issue, their security staff certainly wont be. I simply get defensive because I have personally seen the work of Nateva staff and they are honestly busting their asses to do EVERYTHING they can do to ensure everyone leaves the event feeling like it was a complete success. There will be hiccups and small issues along the way, if we can all stay productive (me included) it will make it a lot easier for the folks at Nateva to sort out the inevitable issues that arise running a first year event and a festival.
I did not see the specific article your speaking of but who ever wrote that article didnt do a whole lot of work researching what they were writing about, had they, they would not have written such a pointless article that serves no purpose other than to make people nervous. They would have known that these issues really have no chance of shutting down the festival. I am sure they hardly skipped a beat in the planning/operations of Nateva.
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Post by pennedpig on May 13, 2010 9:54:18 GMT -5
I would not argue the theft issue one bit, nor did I try to. I dont think Nateva is ignorant to the issue, their security staff certainly wont be. I simply get defensive because I have personally seen the work of Nateva staff and they are honestly busting their asses to do EVERYTHING they can do to ensure everyone leaves the event feeling like it was a complete success. There will be hiccups and small issues along the way, if we can all stay productive (me included) it will make it a lot easier for the folks at Nateva to sort out the inevitable issues that arise running a first year event and a festival. I did not see the specific article your speaking of but who ever wrote that article didnt do a whole lot of work researching what they were writing about, had they, they would not have written such a pointless article that serves no purpose other than to make people nervous. They would have known that these issues really have no chance of shutting down the festival. I am sure they hardly skipped a beat in the planning/operations of Nateva. and if this would have been the answer i recieved from natevafestival and not some wise ass comment it would be a dead issue. the fact that that response is nateva's idea of customer service is what will turn people off of the fest |
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Post by dandylion on May 13, 2010 10:22:13 GMT -5
and if this would have been the answer i recieved from natevafestival and not some wise ass comment it would be a dead issue. the fact that that response is nateva's idea of customer service is what will turn people off of the fest I can't speak for anyone else, but Nateva's customer service is what turned me on to the fest before anybody but Trucks/Tedeschi and the FLips were announced (and I think that if you read around these boards and the FB group a bit you will see that many people seem to agree with me)... I have never been so impressed by the interactiveness and responsiveness that is emanating from Frank and the entire Nateva crew. Pity you feel that you were disrespected by the sarcasm in the response but do you think many other fests would even go so far as to respond to your questions in the open fashion that Nateva has adopted? Have a little faith. Nateva has over and over again proved that they are serious about satisfying festival-goers; if it hasn't been enough to get you to Maine this summer, I'm sorry that you'll miss out ! |
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Post by itrainmonkeys on May 13, 2010 10:25:19 GMT -5
I honestly didn't find any of Natevafestival's post to be a "wise ass comment". Maybe you are referring to the "more likely to pilot a rocket to Mars" to be wise ass but I just took that as them being as clear as they can that there's no chance the festival is going to be cancelled. The rest of the post is just responding to your question......something that not many other festivals would even do. Sorry if you felt disrespected....but I agree with dandylion that the customer service has been one of the best parts about this festival so far.
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Post by pennedpig on May 13, 2010 10:48:20 GMT -5
I honestly didn't find any of Natevafestival's post to be a "wise ass comment". Maybe you are referring to the "more likely to pilot a rocket to Mars" to be wise ass but I just took that as them being as clear as they can that there's no chance the festival is going to be cancelled. The rest of the post is just responding to your question......something that not many other festivals would even do. Sorry if you felt disrespected....but I agree with dandylion that the customer service has been one of the best parts about this festival so far. first off every festival that i attend answers any and all questions asked. both questions were honest questions as a customer who already bought a ticket months ago and both "answers" were started with a snide remark. every first year fest is bound to have a few problems but it is also the right of paying customers to ask about these problems. |
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scamn
Ferris Wheel Rider
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Post by scamn on May 13, 2010 11:18:49 GMT -5
so now you answer customers questions with wise ass comments? it is all over the news the permit issues so i feel it is a legitimate question. and any fetival that has satelite camping has theft problems in that section. i am a festival veteran and simply wanted a decent response not some bs from someone whos supposed to give answers. if im going to drive 10 hrs and pay 200 for tix i would think a simple answer wouldnt be too much to ask A simple answer of "yes" would have fueled more hysteria. I think they were just trying to be humorous. You gotta work on your vibe man. We go to festivals to have fun and celebrate life.  |
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Post by vincheese on May 13, 2010 11:31:40 GMT -5
You could cut the tension in here with a knife! Maybe this will help lighten the mood...  My reaction when Nateva gets cancelled whilst I'm piloting a rocketship to mars of chorse. Exhaltation to scamn for positive vibes |
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Post by natevafestival on May 17, 2010 11:47:05 GMT -5
Hey, the only loser here is me. I shouldn't have been sarcastic in my response to you and I apologize. I just thought the question of cancellation was a little far out there. That said let's put it behind us. The trucks, tractors and bulldozers are rolling again on the site and we meet with the Norway Town Council to apply for the permit Thursday night. I assume we get it. If not, we won't camp anybody on that piece of land, no big deal. We just can't let people keep propagating crazy rumors or talking about a cancelled event when there is almost no basis for such a discussion, other than a misguided reporter, who keeps getting quoted by other misguided reporters. This show will take place. There is no doubt.
Regarding security, we have hired the folks that run security for Bonnaroo and the Phish Festivals. That doesn't mean that everything is going to be perfect, but it clearly supports the fact that we aren't skimping on costs relating to security or the safety of our ticket buyers or their possessions. We take our responsibilities seriously and we are always looking to do the right thing to the best of our abilities. I hope you come to the festival and have a safe time and a fun time. See you in Maine this Summer.
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kincade
Ferris Wheel Rider
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Post by kincade on May 17, 2010 16:33:12 GMT -5
first off every festival that i attend answers any and all questions asked. both questions were honest questions as a customer who already bought a ticket months ago and both "answers" were started with a snide remark. every first year fest is bound to have a few problems but it is also the right of paying customers to ask about these problems. I call shenanigans - if you bought your tickets months ago (or even today) you are camped onsite - no need to worry about remote camping security |
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